FREQUENTLY ASK QUESTIONS
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Is there a minimum hire amount?
Our policy does not impose a minimum requirement for hiring. However, please note that a delivery fee will be applicable if the amount hired is less than $150. The specific delivery fee depends on the location of the event.
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What areas do you deliver?
We service The South of Brisbane and Gold Coast. Please enquire to discuss about your location.
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Are you able to pick up your hire order?
You are able to pick up our acrylic signs and neon signs, everything else would need to be delivered and pick up by our team.
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What is the cancellation policy?
If you find it necessary to cancel your booking, please note that Glam Flowers will retain 30% of the initial payment as a cancellation fee.
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Do you need a deposit and when do I need to pay the full amount?
To secure your reservation, we kindly ask for a booking and a minimum payment of 50% to be made at least two weeks prior to your event. The remaining balance is to be settled two days before the scheduled occasion. In the event of non-payment, Glam Flowers reserves the right to cancel your reservation and we will retain 30% of your deposit.
A damage deposit equivalent to 30% of the hire value will be included in the bill. This deposit will be refunded upon return and inspection of the items.
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What happens if the items get damage?
Please note that they must be placed indoors or under cover, as they are not weather-resistant. We require that all wall installations and removals are exclusively handled by a member of the Glam Flowers team. Any damage incurred to the walls will result in the applicable charges.
If damages are covered by the 30% deposit you've paid, it will be utilized. However, in the event of an unreturned, broken, or irreparably damaged item, full replacement payment is mandatory within seven days.
